Winbs' Privacy Policy — Your information is completely safe with us

Welcome to the Winbs online gaming platform. We believe you should have full control over your personal information. This Privacy Policy ("Policy") applies to the winbs.id website and all related services.

By creating an account on Winbs, browsing the website, or using any of our services, you agree to this Privacy Policy. This Policy is Terms & Conditionsan integral part of.

We manage your data in accordance with international data protection laws and regulations, particularly the principles of GDPR (General Data Protection Regulation). For users in Bangladesh, we also comply with applicable local laws.

• This Policy applies to all pages and services under the winbs.id domain.
• Winbs is not responsible for the privacy policies of any third-party websites linked from our platform.
• Any changes will be published on this page and registered users will be notified.

Winbs collects only the information necessary to provide its services. We do not gather unnecessary or excessive data. A full breakdown of the types of information we collect is provided below:

Winbs uses the information it collects solely for specific and legitimate purposes. Those purposes are outlined clearly below:

• Account Management: Your identity and contact information are used to create, verify, and maintain your account.
• Transaction Processing: Payment information is used to process deposits and withdrawals and to maintain financial records.
• Security Assurance: Device and activity data is analyzed to prevent fraud, money laundering, and account hacking.
• Legal Obligations: Information may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
• Service Improvement: Anonymous statistics are used to analyze user experience and improve the platform.
• Contact: Your contact information is used to send important notices, account updates, and support messages.
• Responsible Gaming: To monitor gaming behavior and provide support to users at risk of addiction.

Winbs does not sell your personal information to third parties or share it for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Provider: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to complete transactions.
• Licensing Authority: Specified information is shared with regulatory authorities to maintain our gaming license.
• Law Enforcement Agencies: Information may be disclosed based on court orders or legal obligations.
• Technology Partner: Limited data may be shared with certain technology providers necessary for platform operations — all of whom are bound by our data privacy agreements.

Winbs uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and core functionality. Disabling them may prevent the site from working properly.
• Functional Cookies: These cookies are used to remember your preferences, language settings, and account customizations.
• Analytics Cookies: Collects anonymous statistics to monitor website performance and understand user behavior.
• Cookie Management: You can delete or disable cookies at any time through your browser settings.

Winbs does not retain your personal information longer than necessary. Data retention periods are determined based on legal and business requirements:

• Account Information: For a minimum of 5 years while the account is active and after closure (as required by law).
• Transaction Records: Retained for up to 7 years for financial auditing and legal purposes.
• KYC Documents: 5 years after account closure, as required by regulatory authorities.
• Gaming log: Retained for up to 2 years for the resolution of technical disputes.
• Support Conversations: Retained for up to 1 year to ensure quality of service.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Under the Winbs Privacy Policy, you have the following rights regarding your personal information:

Winbs is intended exclusively for individuals aged 18 and above. We do not knowingly collect personal information from minors (under 18).

• Age verification is mandatory at the time of registration.
• Proof of age documents must be submitted as part of the KYC process.
• If a minor registers by mistake, their account will be immediately closed and all associated data will be deleted.
• Parents or guardians can contact our support team with any concerns about their child's account.

Winbs uses the latest technology and methods to protect your data. Our security infrastructure is continuously updated:

• 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your login.
• Automatic Session Timeout: Sessions automatically end after a period of inactivity.
• Firewall & DDoS Protection: Advanced server-level protection against cyber attacks is in place.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Suspicious Activity Detection: Automated alerts are sent for any unusual login activity or transactions.

Winbs may update this Privacy Policy from time to time. Changes are typically made for the following reasons:

• To stay aligned with changes in laws and regulations.
• When new services or technologies are introduced.
• To improve our policies based on user feedback and responses.
• When security measures need to be strengthened.

For significant changes, we will notify you in advance via your registered email. Continued use of the platform after such changes will be considered your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please get in touch. Winbs's dedicated support team is always here for you.

• Email our support team at: [email protected]
• Chat with us directly via Live Chat (available 24/7).
• Please include your account email address in your request so we can assist you promptly.
• We will respond to data-related complaints within 30 business days.

If you are not satisfied with our response, you may also file a complaint with the relevant regulatory authority. Winbs is always committed to transparency and accountability.